Shipping & Delivery Policy

Last Updated: September 12, 2026

At Lipodew, we want every order to be processed, shipped, and delivered as smoothly and transparently as possible.

This Shipping & Delivery Policy explains how Lipodew orders are processed, shipped, tracked, and delivered, including shipping times, shipping fees, tracking information, address changes, delivery delays, lost packages, damaged shipments, and other delivery-related matters.

Please review this policy carefully before placing your order.

1. Order Processing

Orders are prepared for shipment after payment has been successfully authorized and the order has been accepted.

Most orders are processed within 24 hours after the order is successfully placed and payment is confirmed.

Order processing time is separate from shipping transit time. Estimated delivery periods begin after your order has been processed and dispatched.

In certain circumstances, processing may take longer due to:

Payment or security verification;
Incorrect or incomplete order information;
Product availability;
High order volumes;
Public holidays;
Promotional periods; or
Circumstances outside our reasonable control.

If a significant delay affects your order, we will make reasonable efforts to provide an update.

Once your order has been shipped, you may receive a shipping confirmation email containing tracking information where available.

2. Shipping Destinations & Estimated Delivery Times

Lipodew currently offers shipping to selected destinations.

Estimated shipping transit times are:

Destination	Estimated Shipping Time
United States	8–11 business days
Canada	8–11 business days
Australia	8–11 business days

Estimated delivery times begin after your order has been processed and dispatched and do not include order processing time.

Delivery estimates are provided for reference only and are not guaranteed delivery dates.

Actual delivery times may be affected by:

Carrier delays;
Weather conditions;
Customs procedures;
Local delivery operations;
Transportation disruptions;
Public holidays;
Peak shipping periods; or
Other circumstances outside our reasonable control.

3. Shipping Fees

Shipping fees are calculated based on your order details, destination, and available shipping methods.

Any applicable shipping charges will be displayed during checkout before payment is completed.

Customers should review all shipping information and charges before submitting an order.

4. Shipping Confirmation & Tracking

Once your order has been dispatched, you may receive a shipping confirmation email with available tracking information.

Please allow some time for tracking information to become active after the package has been transferred to the carrier.

Tracking information is provided by the applicable shipping carrier and may occasionally update with delays.

If your tracking information has not updated for an extended period or your order has exceeded the estimated delivery timeframe, please contact us:

Email:
support@lipodew.com

Phone:
+1 570-772-7236

5. Shipping Address & Address Changes

Customers are responsible for providing complete and accurate shipping information when placing an order.

Please carefully review your:

Full name;
Street address;
Apartment, suite, building, or unit number;
City;
State, province, or region;
ZIP or postal code;
Country; and
Contact information.

If you notice an error in your shipping address after placing your order, please contact us as soon as possible:

Email:
support@lipodew.com

Phone:
+1 570-772-7236

If your order has not yet entered the fulfillment or shipping process, we will make reasonable efforts to update the address.

Once an order has been processed or transferred to a shipping carrier, we cannot guarantee that address changes can be completed.

6. Delivery Delays

Delivery delays may occasionally occur.

Possible causes include:

Carrier network disruptions;
Severe weather;
Transportation interruptions;
Customs clearance;
Public holidays;
Local delivery conditions;
High shipping volumes;
Governmental actions; or
Other circumstances outside our reasonable control.

If your package has exceeded the estimated delivery timeframe, please contact our Customer Support team with your order number and tracking information.

7. Customs, Duties, Taxes & Import Requirements

International shipments may be subject to customs procedures, import duties, taxes, brokerage fees, or other charges imposed by the destination country or region.

Unless specifically stated at checkout, customers are responsible for any customs duties, taxes, or import charges required by local authorities.

These charges are determined by the relevant government authorities and are outside Lipodew's control.

8. Multiple Shipments

Some orders may occasionally be shipped in multiple packages.

If this occurs, you may receive:

Multiple packages;
Separate shipping confirmation emails;
Different tracking numbers; and
Packages arriving on different dates.

9. Failed Delivery & Returned Shipments

A shipment may be returned to the sender if delivery cannot be completed.

This may occur because of:

Incorrect or incomplete shipping information;
An inaccessible delivery location;
Failed delivery attempts;
Failure to collect a package;
Refusal of delivery; or
Other circumstances preventing successful delivery.

If your package is returned, please contact us:

Email:
support@lipodew.com

Phone:
+1 570-772-7236

We will review the available information and advise you on the next steps.

10. Lost Packages

If tracking information indicates that your package may have been lost during transit, please contact us:

Email:
support@lipodew.com

Phone:
+1 570-772-7236

Please provide:

Order number;
Full name;
Tracking number;
Description of the issue.

If a package is confirmed lost due to a carrier or fulfillment issue, Lipodew will review the circumstances and provide an appropriate resolution.

11. Packages Marked as Delivered but Not Received

If tracking shows that your package has been delivered but you cannot locate it, please first check:

Around your delivery location;
With household members;
With neighbors where appropriate;
Building reception, front desk, management office, or mailroom;
Any secure delivery locations;
Delivery notifications provided by the carrier.

If the package is still missing, please contact us within 7 calendar days of the recorded delivery date.

Please provide your order number and tracking information so we can review the situation.

12. Refused Shipments

If you refuse delivery of a shipment, the resolution will depend on the reason for refusal.

Where the refusal results from an error attributable to Lipodew, our fulfillment partner, or the carrier, we will review the situation and provide an appropriate solution.

13. Damaged Shipments

Please inspect your order promptly after delivery.

If your shipment arrives damaged, please keep:

The product;
Original product packaging;
Outer shipping packaging;
Shipping label.

Please contact us:

Email:
support@lipodew.com

Phone:
+1 570-772-7236

Please include clear photographs showing the damage and relevant order information.

Our Customer Support team will review the information and assist with the next steps.

14. Incorrect Items

If you receive a product different from the item you ordered, please contact:

Email:
support@lipodew.com

Phone:
+1 570-772-7236

Please provide:

Order number;
Description of the issue;
Clear photographs of the item received;
Packaging photographs where relevant.

We will review the issue and provide appropriate assistance.

15. Order Changes & Cancellations

If you need to request an order change or cancellation, please contact us as soon as possible:

Email:
support@lipodew.com

Phone:
+1 570-772-7236

We will make reasonable efforts to accommodate requests before fulfillment begins.

Once an order has entered fulfillment or has been shipped, changes or cancellations may no longer be possible.

16. Circumstances Beyond Our Reasonable Control

Shipping may occasionally be affected by events outside our reasonable control, including:

Natural disasters;
Extreme weather;
Major carrier interruptions;
Customs delays;
Transportation disruptions;
Government actions;
Labor disruptions;
Public emergencies; or
Other extraordinary events.

17. Consumer Rights

Nothing in this Shipping & Delivery Policy is intended to exclude, restrict, waive, or limit any consumer rights or remedies that cannot legally be excluded under applicable laws.

18. Contact Us

If you have questions regarding order processing, shipping fees, tracking, delivery delays, address changes, customs, lost packages, damaged shipments, incorrect items, or returned shipments, please contact our Customer Support team.

Lipodew Customer Support

Email:
support@lipodew.com

Phone:
+1 570-772-7236

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Shipping & Delivery

Shipping & Delivery Policy

1. Order Processing

2. Shipping Destinations & Estimated Delivery Times

3. Shipping Fees

4. Shipping Confirmation & Tracking

5. Shipping Address & Address Changes

6. Delivery Delays

7. Customs, Duties, Taxes & Import Requirements

8. Multiple Shipments

9. Failed Delivery & Returned Shipments

10. Lost Packages

11. Packages Marked as Delivered but Not Received

12. Refused Shipments

13. Damaged Shipments

14. Incorrect Items

15. Order Changes & Cancellations

16. Circumstances Beyond Our Reasonable Control

17. Consumer Rights

18. Contact Us

Lipodew Customer Support

Company Information